We have put together a number of key frequently asked questions in alphabetical order to help you with any queries. If you would like help with any other topic please feel free to contact us.
All accommodation is included as twin share (private room upgrade is available for extra). We stay at a variety of well suited accommodation places such as private homesteads, motels, hotels and private holiday cottages/homes.
On most of our tours you can hire a mountain bike instead of bringing your own bike on the plane etc. But just the same you are welcome to BYO bike. If you need to hire a bike contact us and we can give you advice on were to hire one from as we do not hire bikes out directly. Contact Us
To book onto one of our tours or shuttles simply select your preferred available dates and complete the easy, quick, secure online booking form. Smart phone friendly. You will be sent an email confirmation with all your booking and payment information.
If you need to cancel your tour booking we are able to offer you an alternative date/tour. Our general policy is, if cancellation takes place more than 30 days prior to your departure date, A 20% cancellation fee will be forfeited. If cancellation takes place less than 30 days prior to your departure date, 100% of the tour price will be forfeited. Please see our full Terms and Conditions
Fitness and Skill levels
Over the years we’ve developed a simple and effective fitness and mtb skill grading system to help you decide which tour will be best for you. We give grades for two different things, Fitness level and skill level required. Each tour is rated. For more info see Fitness & Skill Levels
Laundry facilities such as washers and dryers are available at most accommodation places but not on camping tours. On camping tours you can hand wash. We provide a bucket, pegs and a rope. You will need to bring some wash powder as this is not provided.
Guests can bring 2 bags, 1 main bag and a smaller backpack to keep on the bus. Due to limited free space we ask our guests to keep their main luggage bag to a max 15kg limit. Your main luggage bag must be soft sided or similar, no large hard sided bags are allowed. Thank you for understanding.
All meals are included in the tour price unless stated in the tour itinerary. Daily tour meals include a continental breakfast, fresh cold meats, salads and wraps for lunch, local pub/restaurant dinners and daily morning tea/coffee and cake. On some evenings your guide we even cook a yummy meal.
On all our Enduro/All mountain style tours you will need to BYO bike or hire is available. Dual suspension bikes are recommended. Bike mechanical support is included but not parts.
On all our X Country style tours a quality Trek hardtail is included in the tour price. Clip in pedals, helmet, gel seat cover and full bike mechanical support is included.
For day tours, full payment is due on booking. For multi-day tours, a 20% deposit is required on booking with the balance due and paid in full no later then 30 days from departure date. You can pay securely online via credit card or direct bank transfer is also available.
Our tours are designed to suit all ages and skill levels we do this by offering 2 different types of tours.
1. Enduro/ All mountain style for more experienced riders.
2. X Country style for the less experienced riders.
A lot of the trails that we ride on are on professionally man made purpose built mountain bike single tracks, E.g Derby, St Helen’s, Maydena, Queenstown and others. Some of our x country tours ride on dirt/gravel roads. For more info on trail grades please see MTB Trail Grades
What to pack checklist
We have done up a handy downloadable pdf “What to Pack” checklist for you to use so you don’t forget anything.